Location – 100% Remote
Start Date – Monday, May 6th 2024
Training & Nesting Period – 4 to 6 Weeks
Training & Nesting Hours – Monday – Friday 9:00am – 5:30pm EST
Available Shift After Training & Nesting: Monday - Friday 11:30am-8:00pm EST
Responsibilities
In this role you will:
- Act as main point of contact for escalated calls and requests
- Adhere and meet service level agreements and performance goals as set by the clients
- Monitor and/or complete production, as applicable
- Manage payer, provider and patient complaint resolution.
- Work with supervisors drive efficient case handling and quality.
- Work with supervisors to create efficient work plans and trending root cause.
- Support cross-functional process improvement efforts and provide feedback to other business partners.
- Perform other duties as required or assigned.
SECONDARY RESPONSIBILITIES
- Respond to calls/e-mails in a timely manner
- Be proficient with entering information into CART system
- Projects/spreadsheets – across all operations
- Act as a resource for Customer Service Representatives, line staff-research process issues
- Monitor sensitive State Reports
Qualifications
- High School Diploma or the equivalent
- 3 years of experience in an Operations/Production support role.
- Basic computer skills and data entry with speed and accuracy is required.
- Knowledge of department systems and processes, CareCentrix business protocols, and regulatory compliance (preferred).
What we offer:
- Starting Pay for external hires is $19.00 / per hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
- Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
- Advancement Opportunities, professional skills training, and tuition /exam reimbursement
- PayActiv - access earned income in between pay checks
- Walgreens Discount - receive up to 25% off eligible items
- Great culture with a sense of community
CareCentrix maintains a drug-free workplace
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