What you’ll do
- Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time
- Own adoption and renewal goals for a portfolio of high-value customers
- Call, zoom, email and text our current customers to assess their engagement level with brightwheel, identify problems, drive resolutions, and identify product features that the customer would get value from
- Act as the “voice of the customer,” providing input to Product and Engineering teams as well as to upstream customer teams
- Partner with teams across brightwheel, including Sales, Marketing and Customer Success
Qualifications, Skills, & Abilities:
- Experience in sales or account management is helpful, but not required
- Proven track record of hitting/exceeding challenging goals. This could be in school, sports or professionally
- Comfort with a high volume/velocity sales approach (e.g., 30+ calls/day)
- Exceptional skills identifying customer challenges / solutions and overcoming objections through tenacity, patience and endless empathy for our customers
- Excellent communication, organizational, time-management, and prioritization skills
- High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
- Preferred: Salesforce, basic excel /sheets, startup environment, early education
0 Comments